Customer Service That Wins Repeat Buyers
Turn one-time customers into people who come back and refer you.
A practical customer-service course for any business: respond well, recover from mistakes, and build loyalty that compounds.
- 1h 40m
- Beginner
Charge what the work is worth — with numbers that back you up.
About this program
Underpricing is the quietest way a good business dies. This course shows you how to cost a service properly, build a price that includes profit (not just survival), present it with confidence, and raise rates without losing the clients worth keeping.
What to expect
Lessons are meant to be taken in order. When you're enrolled, each step unlocks as you finish the one before it. If this program includes a certificate, you'll see exactly what you must complete—including any final quiz and passing score—inside your learning room and in your Henry Onyx account.
Progress
Saved automatically. Resume from this course page or from Learn in your Henry Onyx account.
Quiz
Opens after all lessons. Pass at 75% (up to 4 attempts on this program).
Certificate
Eligible learners receive a downloadable certificate and a verification code employers or partners can check online.
Next step
Sign in with your Henry Onyx account, then enroll to begin.
Course structure
Complete all lessons and pass the pricing assessment.
Find your true cost to deliver before you ever name a price.
If you don't know what delivery costs, every price is a guess.
Add up everything a job consumes: your time, materials, transport, tools, and a share of fixed costs (rent, data, subscriptions). That's your cost floor. Your price is the floor plus a deliberate profit margin — not a number you picked because a competitor charges it.
Communicate value, handle 'it's too expensive', and raise rates cleanly.
Related programs
These picks are curated to match the topic you're viewing—same clear structure, same account-wide progress.
Anchor on the outcome, hold your number, and give existing clients fair notice.
Final assessment
Confirm you can price for profit and defend the number.
Assessment questions: 2 • Pass score: 75%
₦55,000
View course