Customer Service That Wins Repeat Buyers
Turn one-time customers into people who come back and refer you.
A practical customer-service course for any business: respond well, recover from mistakes, and build loyalty that compounds.
- 1h 40m
- Beginner
Know your numbers, separate business from personal, and stop guessing about profit.
About this program
Most small businesses confuse cash in the account with profit — and run into trouble. This course gives you a simple, repeatable way to record income and expenses, separate business from personal money, and read the three numbers that tell you if the business is actually healthy.
What to expect
Lessons are meant to be taken in order. When you're enrolled, each step unlocks as you finish the one before it. If this program includes a certificate, you'll see exactly what you must complete—including any final quiz and passing score—inside your learning room and in your Henry Onyx account.
Progress
Saved automatically. Resume from this course page or from Learn in your Henry Onyx account.
Quiz
Opens after all lessons. Pass at 75% (up to 4 attempts on this program).
Certificate
Eligible learners receive a downloadable certificate and a verification code employers or partners can check online.
Next step
Sign in with your Henry Onyx account, then enroll to begin.
Course structure
Complete all lessons and pass the bookkeeping assessment.
A simple system for recording income and expenses you will actually keep up.
Separate accounts and a weekly routine beat a perfect system you abandon.
Open a dedicated business account and pay yourself a salary out of it — never spend business money as personal. Once a week, record every inflow and outflow in one sheet with date, amount, and category. Consistency matters far more than fancy software.
Revenue, true profit, and cash runway — and why the bank balance lies.
Related programs
These picks are curated to match the topic you're viewing—same clear structure, same account-wide progress.
Money owed, stock bought, and money you'll owe later all hide inside that balance.
Final assessment
Confirm you can keep clean books and read your real numbers.
Assessment questions: 2 • Pass score: 75%
₦55,000
View course